Very Well, AT&T

You have made me take time out of my busy day to tell you the obvious.  It seems, though you are a mighty corporation who has surely has brilliant people on staff, that you are incapable of understanding the most basic customer service principle ever:

Stop being bullying assholes.  It is not doing you any favors.

NEW YORK (AP) -- AT&T is offering to discuss a settlement to an iPhone user who won a small-claims case that alleged the company was slowing down his "unlimited" data service.

In a letter dated Friday, a law firm retained by AT&T Inc. is threatening to shut off Matthew Spaccarelli's phone service if he doesn't sit down to talk.

The phone company doesn't say if the settlement would involve money beyond the $850 award the Simi Valley, Calif., resident won from the company in small claims court on Feb. 24.

In its letter, AT&T asked Spaccarelli to be quiet about the settlement talks, including the fact that it offered to start them, another common stipulation. Spaccarelli said he was not interested in settling, and forwarded the letter to The Associated Press.

Whether AT&T is right or not, they have handled this about as ass backwards as possible.  A flaw has been exposed, and without apology or any demonstration of giving a damn, they made it worse.  Trying to shut the guy up and threaten to cancel his service based on whether he did what they wanted only makes them look nastier.

They have done what I now call "pulling a Komen" where they issue a bland, corporately scrubbed and non-incriminating apology and don't even try to learn the lesson.