If You Ever Want To See Your Computer Again, You'll Do What I Say

A woman's computer repairs took so long that she filed a complaint with the Attorney General.  The business then offered to replace the computer they jacked her around on, only if she canceled her complaint.  Not surprisingly, some people have a problem with that.

Pam Stevens knew it wasn’t right, but she wanted her problem fixed, she said.

After months of repairs on her new computer at Fry’s Electronics, she said Fry’s wouldn’t tell her when she could get her computer back. She complained to the California Attorney General’s office.

She said that’s when Fry’s made her a deal: Tell the attorney her problem was fixed, and the company would give her a new computer.

When she said the company didn’t follow through, it was time to Call Kurtis.
“I find it very frustrating,” Stevens said, sitting next to the empty box for her $1249.99 computer. “It’s disgraceful, it’s a shame!”

It’s been repair after repair, for the better part of six months, Stevens said.

Finally fed up using her roommate’s computer, she got the state attorney general to look into it.

That’s when Fry’s offered her a newer, better computer — but only on one condition, she said.

“That I contact the state attorney general to let them know that this case has been resolved,” Stevens said.

The AG says just because she withdrew her complaint doesn't mean there will not be an investigation.  Still, it leaves one to wonder how often this happens, and ponder how wrong that stipulation is, because it allows the business to bully the customer. And in cases like this, not honor their word.